1. Overview
Customer Perspective (“we”, “us”, or “our”) offers services aimed at enhancing customer experiences for businesses. By using our services, you (“you” or “your”) agree to abide by these terms of service. Our services include discreetly observing your establishment, generating reports, and offering insights for potential improvements.
2. Observations and Reports
While we observe and create reports based on our observations, it is important to note that our services do not guarantee new customer acquisition or customer retention. Our reports provide data and insights that may contribute to your business’s decision-making process. We do not assume responsibility for the direct outcomes resulting from our observations and reports.
3. Business Decision-Making
Our observations and reports are intended to be a part of the tools your business uses to improve customer experiences. The decisions to act upon any observation or item in a report rest entirely with your business at your own risk. We do not impose any obligation on your business to implement specific actions in our reports.
4. Suitability and Implementation
You understand and agree that the suitability of an observation or item in a report for your business and its subsequent implementation are solely your business’s responsibility. You are free to consider, modify, or disregard any information we provide based on your business’s unique circumstances and strategies.
5. Limitation of Liability
In no event shall Customer Perspective be held liable for any direct, indirect, incidental, consequential, special, or exemplary damages resulting from the use or inability to use our services, observations, or reports.
7. Modifications
We reserve the right to modify these terms of service at any time. Any changes will be effective upon posting on our website. Continued use of our services constitutes your acceptance of these modifications.
8. Contact Us
For inquiries or concerns about these terms of service, please contact us at hello@customerperspective.co.uk
Please be aware that these terms of service are not comprehensive or exhaustive and may be subject to revisions or adjustments over time. By using our services, you acknowledge that you have read, understood, and agreed to these terms of service.
Last Updated: 09/08/2023