See Your Business Through Your Customers' Eyes

Uncover Hidden Opportunities in Your Customer Experience

Every day, countless small details shape how customers perceive your business. But when you're immersed in daily operations, these crucial elements can become invisible. That's where Customer Perspective comes in.

Eye
Insights

Gain Fresh Insights from Expert Observers

Our discrete team of experienced evaluators visits your establishment as real customers would, carefully noting every touchpoint of the customer journey. We observe what others might miss:

  • First impressions and accessibility
  • Staff interactions and service delivery
  • Atmosphere and ambiance
  • Overall customer experience flow
  • Potential barriers to purchase
  • Opportunities for improvement

Why Choose Customer Perspective?

Our Approach

A new way to get insights

We understand that every business is unique. Our evaluation process is designed to provide valuable insights that may help enhance your customer experience and potentially improve:

  • Customer satisfaction levels
  • Return visit rates
  • Word-of-mouth recommendations
  • Overall business performance

Choose Your Insight Package

Single Visit Assessment
£450

  • One comprehensive evaluation
  • Detailed written report
  • Action points summary
  • Perfect for initial insights
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Quarterly Intelligence
£1650

  • Four visits spread across 12 months
  • Seasonal perspective
  • Trend analysis
  • Track improvements over time
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Monthly Insights
£4850

  • Twelve visits spread across 12 months
  • Monthly perspective
  • Trend analysis
  • Track improvements over time
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By booking our service using one of the buttons above you agree to and understand our terms of service found here.

Let's Start

Ready to See Your Business Through Fresh Eyes?

Don't let valuable opportunities for improvement go unnoticed. Let Customer Perspective help you understand and enhance your customer experience.

Frequently Asked Questions

How discrete are your evaluations?

Our team conducts visits as regular customers, ensuring authentic experiences and unbiased observations.

What businesses can benefit from your service?

Any customer-facing business can gain valuable insights from our evaluations, including retail, hospitality, services, and more.

How detailed are your reports?

Our reports provide comprehensive observations of your customer journey, from first impressions to departure, with specific, actionable insights.

How soon will I receive my report?

Detailed reports are typically delivered within 5 working days of the evaluation visit.

Who covers the cost of products or services during the evaluation?

Customer Perspective covers reasonable costs necessary to conduct a thorough evaluation, such as standard hotel room bookings, entry fees, or typical product purchases. For services or products that we consider high-cost, an additional surcharge may apply. We determine what constitutes a reasonable cost based on what's necessary to deliver an evaluation of your customer experience.

Customer Perspective

Helping businesses understand and improve their customer experience through expert, objective evaluation.

  • Expert Evaluators
  • Discrete Service
  • Actionable Insights
  • Customer Experience Focused
Customer