Every day, countless small details shape how customers perceive your business. But when you're immersed in daily operations, these crucial elements can become invisible. That's where Customer Perspective comes in.
Our discrete team of experienced evaluators visits your establishment as real customers would, carefully noting every touchpoint of the customer journey. We observe what others might miss:
We understand that every business is unique. Our evaluation process is designed to provide valuable insights that may help enhance your customer experience and potentially improve:
By booking our service using one of the buttons above you agree to and understand our terms of service found here.
Don't let valuable opportunities for improvement go unnoticed. Let Customer Perspective help you understand and enhance your customer experience.
Our team conducts visits as regular customers, ensuring authentic experiences and unbiased observations.
Any customer-facing business can gain valuable insights from our evaluations, including retail, hospitality, services, and more.
Our reports provide comprehensive observations of your customer journey, from first impressions to departure, with specific, actionable insights.
Detailed reports are typically delivered within 5 working days of the evaluation visit.
Customer Perspective covers reasonable costs necessary to conduct a thorough evaluation, such as standard hotel room bookings, entry fees, or typical product purchases. For services or products that we consider high-cost, an additional surcharge may apply. We determine what constitutes a reasonable cost based on what's necessary to deliver an evaluation of your customer experience.
Helping businesses understand and improve their customer experience through expert, objective evaluation.
